Frequently Asked Questions

2009-03-03T23:06:00.000-08:00

1. If I see something I like, how do I go about purchasing it?

Simple! Send me an enquiry using the order/enquiry format in the "Order & Enquiries" section. Please fill up the required details to enable me to respond to you. Wait for my response on the availability of the item- I endeavour to respond to all queries within twenty four (24) hours to forty eight (48) hours max. If the item is available, you may proceed to make full payment for the same according to instructions, and I will ship it off to you on my designated weekly shipping day- I will inform you of this accordingly. I thank you in advance for your patience!

Please be sure to provide correct details, as I cannot be held responsible for inadequate or incorrect information given.

2. When do I make payment for the item(s)?

Please see FAQ No. 1 above. Full payment for the item(s) is to be made within twenty four (24) hours from the time you confirm your purchase. Regrettably, I cannot accept any reservations as there is no certainty then that you will proceed to buy the item(s), and which other buyer(s) may also be interested in. I trust that this is a reasonable request. If payment is not made within the stipulated time, and in the absence of any communication or consent on my part to extend the time period for payment, I will be compelled to release the item(s) for sale to other buyer(s).

For customized items (please see FAQ No. 5 below), a 70% deposit upfront (of the projected cost of the item(s)) is required, as it will only be fair and reasonable that I begin work on it with the assurance that you will make full payment when it is finished. You are then required to make full payment of the balance 30% of the cost of the item(s) within twenty four (24) hours from the time I notify you to do so. If payment is not made within the stipulated time, and in the absence of any communication or consent on my part to extend the time period for payment, I will be compelled to forfeit your deposit and release the item(s) for sale to other buyer(s). In the event another buyer does purchase your customized item, I will then refund the 70% deposit to you.

3. What are your payment modes/methods?

At this present point of time, I only accept payment by way of bank transfer or bank-in. I am unable to accept any personal cheques or credit card payments. You may transfer or bank in payment to my account(s) as follows:-

(A) Account name: Lau Pin Lean

Account number: 202-003331-107

Bank: HSBC Bank Malaysia Berhad

(B) Account name: Lau Pin Lean

Account number: 1471-0004-060-52-3

Bank: CIMB Bank Berhad

(C) Account name: Lau Pin Lean
Account number: 5622-3611-0380

Bank: Malayan Banking Berhad (Maybank)

To expedite matters, please scan and email me a copy of your transfer acknowledgement slip (if done via Internet banking) or deposit slip (if payment is banked in). Alternatively, you may cut and paste the transaction records in an email to me. I will only be able to ship your item(s) once the payment is reflected in my account. I regret if this causes inconvenience to you, but this will help me identify your payment (the bank statements will not show the identity of the person making payment) and will make this a smoother transaction for all of us.

All transactions are in Ringgit Malaysia (RM) only.

4. Do you have multiple numbers of each item in stock?

Unfortunately, at this point of time, I only make one (1) piece of each item. This is due to time constraint (I only ever get the opportunity to make an item at night after work or during the weekends if I can afford to). There is also the question of availability of supplies and materials. I cannot guarantee that I am able to reproduce an item, especially if I am unable to obtain the same supplies and materials I used for that particular item.

In the event I am able to reproduce an item, I will not, in any case, make any more than three (3) pieces of that item. I like that these pieces are one-of-a-kind and cannot be bought elsewhere, and they are exclusively designed for you. It defeats the purpose if I mass-produce multiple numbers of each item- hence, it is no longer exclusive nor one-of-a-kind.

Having said that, I am able to modify some of the items in accordance with your wants, desires, requirements, needs, etc, subject to availability of supplies and materials. Please see FAQ No. 5 below.

5. Do you make custom items?

Yes, I am able to customize some limited designs for you, provided that your request is reasonable, that I am able to obtain the supplies and materials needed for your required project and if I have the capacity to take on your customized order. For customized items, a 70% deposit of the cost of the item (I will notify you in advance) is required upfront. In the event the item has been made, the balance payment of 30% is required before I am able to deliver your item(s) to you. Please refer to FAQ No. 2 above.

Please bear in mind, however, that if I need to order items to make your earrings/bracelet/necklace, etc- there is a waiting period involved. I order most of my supplies and materials from Australia and the United States, and that can take anything from ten (10) to fourteen (14) working days. Upon receipt of the supplies/materials, I would probably need another week or two to make your item. Please bear this in mind before you request for a customized item, as I want you to be happy with your item(s) and the service I provide.

6. Refunds & Exchanges

I want you to be happy with your items- this is important to me! Save and except for sizing modifications, if you are, for any reason, unhappy about only the workmanship of the items, and if the item is in its original condition, please let me know within three (3) days of receiving your item and we can mutually work out a solution that will be beneficial to both of us. If you damage your item through any means whatsoever, I will be happy to repair the same for you at a small fee- this service is, however, not covered under guarantee. I am, however, able to change the sizing of your item(s) at no extra cost, unless the change is substantial, in which event, I shall first notify you of the additional amount chargeable (if any). I reserve the right to refuse a refund/exchange in the event I am of the opinion that your request is unreasonable. In all circumstances, returns/exchanges/modifications do not include shipping costs.

7. What types of material(s) do you use?

I pride myself in choosing beautiful, high-quality materials to make your jewelry. Please let me know if you are allergic to normal costume jewelry materials, and I will make your piece using only genuine sterling silver components. This may be subject to additional charge, if any, as sterling silver components are invariably much more expensive than silver-plated or silver-tone jewelry materials. You must be responsible to let me know if you are allergic to any sort of metal(s) or materials so that I am able to advise you accordingly or create the item using alternative materials, if readily available.

I generally use sterling silver materials and components, including wires and silver-plated or silver-tone materials. I indicate what materials I use in each of my items. I also love to use Swarovski crystals, Czech glass beads and semi-precious stones- as these are items I would wear myself. Just as I do not want to indulge and pay for inferior quality items, I would not expect you to do the same. Hence, please understand that if it seems to you that the cost of my items are high, it is only because I use high quality and mostly imported materials, to ensure that you get a beautiful item which will last you a good number of years.

Please note, however, that not all gemstones or beads, whether crystals, glass, semi-precious or any other type of beads, are ever the same. These should not be treated as imperfect or flawed beads or stones simply because no two are ever identical, especially if they are handmade.

8. Shipping Options

Please see "Shipping Options" on the sidebar of my blogshop for further information.

9. Feedback/Criticism

Feedback/constructive criticism is welcome. If you are unhappy with your item (please see FAQ No. 6) tell me and we will work something out to keep you happy! If you are happy with your item, tell everyone! I want to make this a positive experience for you.

10. Packaging/Gift Boxes

I have a limited amount of packaging with me: these are cute, black, drawstring velvet pouches which are perfect for gift-giving, and in which you can keep your items when you are not wearing them. These, however, incur an additional cost of RM2.50 for each pouch. If you prefer a gift box, I have several types and can let you know how much they each cost, depending on the item you intend to give away as a gift. These start at RM3.50.

11. International Orders

I presently do not ship internationally, but if you are interested, please contact me and we will work something out for you!

I hope you have a wonderful time browsing my blogshop! Do let me know if I can be of further assistance to you.

The Artisan: Frequently Asked Questions

Frequently Asked Questions